ck99l Privacy Policy

1 Introduction & Scope

This privacy policy applies to all users of the ck99l platform. When you use the ck99l website, create an account, or use any of our services, you are considered to have accepted the terms of this policy.

ck99l is committed to providing a safe and reliable online gaming environment for Bangladeshi players. We place the highest priority on the security and privacy of your personal information. This policy serves as the legal foundation for that commitment.

Personal information means any information that can identify you directly or indirectly — such as your name, mobile number, email address, payment details, or IP address.

2 What Information We Collect

ck99l may collect information from you at various stages. The information collected falls into the following categories:

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket, or Upay account numbers)
• Documents submitted for identity verification
• The content of your communications with our support team

2.2 Automatically Collected Information

• IP address and browser information
• Device type, operating system, and screen resolution
• Login time, session length, and list of pages visited
• Information collected via cookies and similar tracking technologies
• Your gaming activity and transaction history

2.3 Information Received from Third Parties

• Transaction confirmation data from payment processors and mobile financial service providers
• Results received from identity verification service providers
• Information related to fraud prevention and risk assessment

3 Purpose of Using Your Information

ck99l uses your personal information only for the following legitimate purposes:

• To create, manage, and secure your account
• To process deposit and withdrawal transactions
• For identity verification and age confirmation (services are provided only to those aged 21 and above)
• To comply with applicable laws and regulatory requirements
• To prevent fraud, money laundering, and other illegal activities
• To communicate with you and provide support services
• To support the implementation of responsible gaming policies
• To improve platform performance and user experience
• To resolve technical and security-related issues
• To send relevant promotional information where you have given your consent

ck99l never sells your personal information to third parties or rents it out for commercial purposes.

4 Data Storage & Security

ck99l follows the highest industry standards to protect your personal information. The key elements of our security measures are as follows:

4.1 Technical Security

• SSL encryption technology used for all communications and data transfers
• Your payment information is stored in encrypted form
• Two-factor authentication for account access
• Regular security reviews and vulnerability testing
• Firewall and intrusion detection systems

4.2 Administrative Security

• Only authorized staff can access your information
• Regular staff training on data protection
• Detailed audit logs of data access and modifications
• Strict confidentiality clauses included in agreements with third parties

4.3 Data Retention Period

Information is retained for as long as your account is active and for the period required to meet applicable legal obligations after account closure. Financial transaction data generally needs to be retained for an extended period.

5 Sharing Information with Third Parties

ck99l never sells your information. However, information may be shared with third parties in the following limited circumstances:

5.1 Payment Processors

The necessary information is shared with bKash, Nagad, Rocket, and Upay to complete your deposit and withdrawal transactions. This information is used solely for processing transactions.

5.2 Identity Verification Services

The minimum required information may be shared with trusted verification service providers to verify age and identity.

5.3 Legal Obligations

Information may be disclosed as required by a court order, a lawful request from law enforcement, or applicable law. Where possible, you will be notified in advance.

5.4 Technology Service Providers

Server hosting, cybersecurity, and analytics service providers may access a limited amount of data. We have strict confidentiality agreements in place with them.

Important: ck99l never shares your information with advertisers, marketing agencies, or any other third parties for commercial purposes.

6 Cookies & Tracking Technologies

Cookies and similar technologies are used on the ck99l platform to improve your experience.

6.1 Essential Cookies

These cookies are essential for the platform's basic functionality — such as keeping your login session active, verifying security, and keeping payment transactions secure. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferred language, game settings, and other personalization preferences. They can be disabled through browser settings, though this may affect platform functionality.

6.3 Analytics Cookies

Anonymous analytics data is collected to monitor and improve site usage. This data does not directly identify you.

You can manage or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may make it difficult to access your account.

7 Your Rights & Controls

ck99l respects your data protection rights. You may exercise the following rights at any time:

• Access: The right to request what information ck99l holds about you
• Correction: The right to correct or update inaccurate or incomplete information
• Deletion: The right to request deletion of your information in certain circumstances, subject to legal retention obligations
• Marketing opt-out: The right to request that promotional communications be stopped
• Data portability: The right to request your information in a structured format
• Restriction of processing: The right to request that processing of your information be restricted in certain circumstances

To exercise these rights, email [email protected] or contact us through the site's 24/7 live chat. We will process your request as quickly as possible.

Note: In some cases, we are required to retain certain information to meet financial regulations and legal obligations. In such cases, a request to delete information may not be able to be fulfilled in full.

8 Protection of Minors

ck99l strictly provides services only to those aged 21 and above. We never knowingly collect information from anyone under the age of 21.

Age verification is mandatory during the account creation process. If a person opens an account using false age information and this is later proven, that account will be closed immediately and the collected information will be deleted.

If a parent or legal guardian believes that information about a minor has been stored on ck99l, please contact us immediately.

9 International Data Transfers

ck99l is an international platform. Your information may be processed or stored in countries where data protection laws equivalent to those in your country may not apply. However, regardless of where information is transferred, we maintain the protection standards described in this privacy policy.

For international data transfers, we:

• Ensure adequate protective measures are in place
• Establish contractual data protection obligations with third parties
• Use data encryption and secure transfer methods

10 Third-Party Websites

The ck99l platform may contain references to third-party services such as payment providers. These external services have their own privacy policies and ck99l has no control over them.

When you access payment services such as bKash, Nagad, Rocket, and Upay, that service's own privacy policy will apply. We recommend that users read those policies.

11 Data Security Breaches & Response

Despite all precautionary measures, should a data security breach occur, ck99l will take the following steps:

• Immediately investigate the incident and determine the extent of the impact
• Take necessary steps to secure against the incident
• Notify affected users in a timely manner in accordance with applicable law
• Implement improved security measures to prevent similar incidents in the future

If you notice any suspicious security issue, notify our support team immediately.

12 Changes to This Policy

ck99l may update this privacy policy from time to time. For significant changes:

• The date of the update will be noted on this page
• Registered users may be notified by email or through the platform
• For significant changes, your consent may be sought at the time of login

If you continue to use the platform after a revised policy is published, you are considered to have accepted the new policy. We therefore recommend checking this page regularly.

13 Contact Us

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us. The ck99l support team is available 24 hours a day, 7 days a week.

For formal data protection requests, please send an email with "Privacy Request" in the subject line. We will respond to your request as soon as possible.